| We have all heard
this warning: You never get a second chance to make a good first
impression. Also, human behavior specialists caution that we only
have from seven to seventeen seconds of interacting with strangers
before they form an opinion of us.
With this widely acknowledged pressure to make
our case instantly, here are my seven tips for making your first
impression strongly positive.
ONE: The greatest way to make a positive first
impression is to demonstrate immediately that the other person--not
you--is the center of action and conversation.
Illustrate that the spotlight is on you only,
and you*ll miss opportunities for friendships, jobs, promotions,
love relationships, networking, and sales. Show that you are other-centered,
and first-time acquaintances will be eager to see you again.
Recently I attended a conference. At lunch, my
wife and I sat with several people we didn*t know. While most
of our tablemates made good impressions, one man emerged as the
person we*d be sure to avoid all weekend. He talked about himself,
non-stop. Only rarely did anyone else get a chance to speak. Unfortunately,
he probably thought he was captivating us with his life story.
I applaud this definition of a bore: Somebody
who talks about himself so much that you don*t get to talk about
yourself.
TWO: You*ll make a superb initial impression
when you demonstrate good listening skills. Give positive verbal
cues:
Hmmm. . .interesting! Tell me more, please. What
did you do next?
Just as actors benefit from prompts, your conversational
partner will welcome your assistance in keeping the exchange going.
Nonverbally, you show you*re a skilled listener
by maintaining steady eye contact. Remember how you respond to
the social gadabout who appears to be looking over your shoulder
for the next person he or she wants to corner. Remember, and offer
full attention to everyone you meet.
THREE: Use the name of a new acquaintance frequently.
Example: Judy, I like that suggestion. Or: Your vacation must
have been exciting, Fred. You show that you have paid attention
from the start, catching the name during the introduction. Equally
as important, you*ll make conversations more personal by including
the listener*s name several times.
FOUR: Be careful with humor.
Although a quip or two might serve as an icebreaker,
stay away from sarcastic remarks that could backfire. Because
you don*t know a stranger*s sensitivities, prolonged joking might
establish barriers you can*t overcome, either now or later.
FIVE: Give up the need to be right.
This was Dr. Wayne Dyer*s advice in his wonderful
book, Real Magic. Confrontations with somebody you*ve just met
will destroy rapport before you even start building it. Wait until
you have established credibility before you challenge another*s
statements.
SIX: Appearance counts.
Several years ago, a professional colleague offered
to meet me for lunch. I decided against wearing a suit, opting
for a sport coat and tie. When he showed up in shorts and sandals,
the message he conveyed was: Bill, meeting you is a rather ordinary
experience, and doesn*t call for me to present a business-like
appearance. Not surprisingly, that was the last time I met with
him.
True, standards for appropriate attire have changed
drastically. Maybe the best advice I can share came from a participant
in a communication seminar I conducted. She said: I don*t dress
for the job I have now, I dress for the job I want to have.
SEVEN: Speak clearly, confidently, and convincingly.
As a communication specialist, I have to point
out that an individual*s speaking style impacts the first impression,
maybe more than we wish. Listeners judge our intelligence, our
cultural level, our education, even our leadership ability by
the words we select--and by how we say them.
Think of Professor Henry Higgins of My Fair Lady,
who changed a so-called guttersnipe into a lady, by teaching her
to speak skillfully. While none of us occupies the lowly level
of Eliza Doolittle, we can keep her example in mind. Rather than
mumble, speak so you*re easily heard. Enunciate clearly. Alter
your pitch, to avoid the dullness of a monotone. Display animation
in both voice and facial expression. Gesture naturally, without
canning your movements.
Keep these seven tips in mind. They will reduce
your fear of business and social encounters with unfamiliar faces.
More positively, you*ll start enjoying poise and success that
you thought were beyond your reach.
About The Author
Bill Lampton, Ph.D., wrote The Complete Communicator:
Change Your Communication, Change Your Life! As a business consultant,
speaker and coach, he helps organizations improve their communication,
motivation, customer service and sales.
His Web site: http://www.championshipcommunication.com/
E-mail: mailto:drbill@ChampionshipCommunication.com
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