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have the full support and understanding of key management positions,
any organizational changes being made are going to be thwart with
difficulties. It is up to CEOs and Presidents to champion the
cause and ensure their managerial teams are also in full support,
so that it can filter down through the ranks more smoothly.
It is not enough to merely hand a list of problems
and preferred outcomes or objectives to a managerial team and
expect them to go ahead and get to work on it. They, too, need
guidelines and guidance, reassurance, and training. Many Managers
get to where they are through natural progression up the corporate
ladder, climbing their way on their years of experience. But this
doesn't mean they know how to manage. The Manager of the Sales
Department may be an excellent Sales Person himself and know how
to train his staff in successful sales techniques and strategies,
but as a manager of people and an organizational change expert,
he may well be out of his depth. The same can be said for many
managers in many different departments.
All the brilliant change plans in the world will
fail if those who are responsible for the action have no idea
what they are doing and possibly, don't believe in what they are
doing. So the first step is ensuring the managerial teams understand
what changes are being made and why, and what outcomes are being
sought and why. They then need training in the best methodologies
for introducing the new systems to their own departments. This
requires a whole set of skills many managers lack, simply because
it has not been something they have been taught before. This includes
people skills, communication skills, and negotiating skills.
But even if changes are not being introduced,
Managers who want to improve the bottom line results of their
departments need these same skills. By now it is a well known
fact that a happy workforce is a productive workforce. Happy workers
who enjoy a high morale and feel good about their employer, take
more pride in their work and wish to see "their" company succeed.
They look after the customers better. They take less sick leave.
They're find more efficient ways of doing things. They participate
more. They work harder. This is good news for any company's bottom
line.
The Manager in charge of this type of workforce
is one who knows how to listen to his staff. He respects his staff
and their abilities. He asks his staff for their input and promotes
a team spirit. He cares about the individuals in his department
and realizes that their individual success in a team environment
results in success for the company. He knows how to handle trouble-makers
and grizzlers and convert them into happy, productive employees.
He understands the process of coaching and mentoring those in
his care to produce the best results. He is clear with his instructions,
and does not play the Dictator role. He does not waste his time
looking over shoulders. Instead, he is available for his staff
to bring challenges to for discussion and resolution.
Learning to listen, observe, trust, guide and
coach employees is not something that miraculously occurs when
somebody is promoted to a Managerial position. It is up to the
Company to assist their Managers by providing training for them,
enabling them to be effective Coach-Mentor-Managers.
Too often, when a department is seen to be in
trouble, blame is laid at the departmental Manager or Supervisor's
door. Really, there is no excuse for a company putting somebody
in a position of authority when they are ill equipped to handle
it. This is a problem that will recur until organizations realize
that managing people is not a natural ability inherited with a
managerial title. Resources are available to train Organizational
management teams, and often, all it takes is a phone call to put
it into action.
Stop Managing, Start Coaching! How to Make Your
Employees HAPPY and PRODUCTIVE So They Help Your Business PROSPER
and THRIVE
Terri Levine coaches businesses of all sizes
who want to achieve more success through her methods. Terri is
a nationally recognized authority on creating greater business
and personal success and regularly appears in a variety of media.
She specializes in using Comprehensive Coaching principles to
create extraordinary growth for her clients' businesses. She provides
workshops, coaching and keynotes around the world and is passionate
about sharing coaching tools to create a new management model.
This book provides proven ways to dramatically increase employee
morale and retention, including how to create greater productivity
- and profitability! Learn a process that will get great results
in a company of any size.
This book will teach you:
How to lower employee turnover; How to appreciate what employees
want and how to reward them; How to use solid tactics to boost
morale fast; and, How to take mediocre employees and create high
power performance work teams Stop Managing, Start Coaching! will
shift your company culture from managing employees to truly changing
employee behavior.
Written by Terri Levine, MCC, PCC, MS, CCC-SLP, the Founder of
Comprehensive Coaching - The Professional's Coach Training Program,
a popular Master Certified personal and business Coach, sought
after Public Speaker, and Author of bestsellers "Stop Managing,
Start Coaching", "Work Yourself Happy", "Coaching for an Extraordinary
Life" and "Create Your Ideal Body". She can be contacted via the
web site http://www.terrilevine.com/ or by telephone: 215-699-4949.
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